Privacy Policy

Privacy Policy – TreesPlease Shop

Introduction

Trees Please Ltd works closely with its customers to meet GDPR obligations for our procedures, products and services.

Your privacy is very important to us and our aim is to not only comply with privacy law, but to earn your trust.

Information We Collect, How We Collect It and How We Use It

We will collect and store personal data that you provide us with through completing the website enquiry form, placing an order, emails you send to us, in person visits, over the phone conversations, in the set up of contractual arrangements or when paying for an order or settling an account.

The type of information we may hold includes;

  • Company name and address(s)
  • Invoicing names and address
  • Contact names within the company
  • Delivery addresses
  • Telephone and mobile numbers
  • Email addresses
  • VAT registration number
  • Bank Details
  • Credit limit and payment terms
  • Sales information relating to the sale of products or services to you

 

We use the information we collect to provide a service to you which includes delivering goods, order follow ups and dealing with complaints or issues. Your data is also used to manage your account for quoting, ordering, invoicing and payment purposes.

 

As we have supplied you with plants in the past, we may from time to time send mailing lists through which we consider to be of interest to you.

 

How Your Information Is Stored and Protected

Keeping your data safe is one of our main priorities. Data is only stored on designed servers and accessible to only those who require it to do their job. Our server is backed up regularly to an offsite cloud-based system though an approved computing system service. All computers are protected by security software and passwords are regularly updated.

You have the right to request a copy of the information we hold about you and you may ask us to correct or remove the information if you think it is inaccurate.

Cookies

Information and data may be automatically collected through the use of cookies. Cookies are pieces of data that sites and services can set on your browser or device that can be read on future visits. Cookies do not collect personal information about you nor do they allow us to access your computer in any way.

Transaction Security

TreesPlease Ltd is compliant with the Payment Card Industry Data Security Standard (PCIDSS) which in practical terms means we run annual and quarterly checks on all transaction security practices to make sure that customer card data is being kept safe throughout every transaction.

TreesPlease Ltd uses STRIPE for payments, analytics and other business services. Stripe may collect personal data including via cookies and similar technologies. The personal data STRIPE collects may include transactional data and identifying information about devices that connect to its service. STRIPE uses this information to operate and improve the services it provides to us, including fraud detection, loss prevention, authentication and analytics related to the performance of its services. You can learn more about STRIPE and read its privacy policy at https://stripe.com/privacy.

Prospective Customers

We will collect and store personal data that you provide us with through emails, in-person or over the phone when enquiring about our products. We do not collect any more information than we need to successfully answer your questions nor do we retain your information for longer than necessary.

The type of information we may hold includes;

  • Company name and address (s)
  • Invoicing names and address
  • Contact name within the company
  • Delivery addresses
  • Telephone and mobile numbers
  • Email addresses

 

Changes to our privacy policy

We keep our privacy policy under regular review. This policy will be updated to reflect any changes which come to fruition through the review process.

Policy updated 07/10/24

 

 

 

Scroll to Top